hbh99 Privacy Policy

Introduction and Purpose of This Policy

hbh99 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what types of personal information we collect when you use the hbh99 platform, how that information is used, with whom it may be shared, and what your rights are.

This policy applies to the hbh99 website, mobile application, and all related services. By registering or starting to use the hbh99 platform, you are considered to have given your consent to this Privacy Policy. Please read this policy carefully. If you do not agree with any part of this policy, please refrain from using our services.

hbh99 uses SSL encryption technology to keep all your data secure. We believe in fair play and operate with complete transparency with our users.

What Information We Collect

We collect the types of information listed below to improve your experience on the hbh99 platform and to ensure secure service.

A. Registration Information

When you create an account on hbh99, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Residential address
• National ID (NID) or passport number (for identity verification)

B. Financial Information

We may collect the following information for transaction processing:

• bKash, Nagad, Rocket, or Upay account number (partial)
• Bank account information (where applicable)
• Transaction history and amounts
• Deposit and withdrawal dates and times

C. Technical Information

Information that is automatically collected while you use the platform:

• IP address and device information
• Browser type and operating system
• Login time and date
• Cookies and similar tracking technologies
• Usage patterns and preference-related information

Purpose of Using Your Information

hbh99 uses the information collected only for the legitimate purposes listed below. We do not misuse your information in any way or sell it to unauthorised third parties.

• Identity Verification: To ensure the security of your account and to prevent unauthorised access.
• Transaction Processing: To carry out deposits and withdrawals smoothly.
• Customer Support: To assist our 24/7 live chat support team in resolving your issues quickly.
• Fraud Prevention: To identify suspicious activity and keep accounts secure.
• Regulatory Compliance: To meet applicable legal and regulatory obligations.
• Service Improvement: To improve the platform experience and functionality.
• Promotional Communications: To inform you about bonuses and offers if you give your consent (you may withdraw this consent at any time).
• Responsible Gaming: To identify excessive playing patterns and provide assistance when needed.

Sharing and Disclosure of Information

hbh99 never sells, rents, or shares your personal information with third parties for commercial purposes. Information may be disclosed only in the limited circumstances described below:

A. Service Providers

We use trusted third-party services for payment processing, technical infrastructure, and customer service management. These organisations may use your information only in accordance with hbh99's instructions and in a manner consistent with this policy.

B. Legal Obligations

We may be required to disclose information to comply with a court order, a lawful request from an investigating authority, or the requirements of applicable law. In such cases, we will make every effort to notify you where possible.

C. Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will be bound to comply with the terms of this Privacy Policy.

Cookies and Tracking Technologies

hbh99 uses cookies and similar technologies to improve your browsing experience and to ensure the functionality of the platform.

Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform — such as maintaining login status and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyse how the platform is used in order to improve services.

It is possible to disable cookies through your browser settings, but doing so may affect some features of the platform.

Data Security Measures

hbh99 applies industry-standard security measures to protect your personal information. Our security infrastructure includes the following:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Two-Factor Authentication: The option to add an extra layer of security to your account.
• Access Controls: Only authorised personnel can access the information they need.
• Regular Security Reviews: The security of our systems is regularly tested and improved.
• Data Backup: Regular backups of important data are maintained.
• Firewall Protection: Advanced firewall measures to prevent unauthorised access.

However, it is not possible to guarantee that data transmission over the internet is completely secure. We make every effort, but we cannot guarantee the complete security of data transmission.

Data Retention Period

hbh99 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, information may be retained for a specified period for the purposes of legal obligations and dispute resolution.
• Financial Records: Transaction information is retained for a defined period in accordance with legal requirements.
• Log Data: Technical logs are generally deleted automatically after a limited period.

Your Rights

As a user of hbh99, you have the following rights regarding your own personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted (except where legal obligations apply).
• Right to Object to Processing: You have the right to object to the processing of your information for specific purposes.
• Right to Data Portability: In certain cases, you have the right to receive your information in a structured format.
• Right to Withdraw Consent: You may withdraw the consent you have given for promotional communications at any time.

To exercise any of the above rights, please email [email protected] or contact us through our 24/7 live chat.

Protection of Minors' Information

The hbh99 platform is intended for those aged 21 or above only. We do not knowingly collect any personal information from minors. The age verification process at the time of registration is mandatory on our platform.

If we become aware that information from a minor has been collected by us, we will immediately delete that information and close the associated account.

Third-Party Links and Services

Trusted third-party services are used on the hbh99 platform for payment processing and other technical support. These services have their own privacy policies and hbh99 is not responsible for their operations.

We recommend that you read the privacy policy of any third-party service before using it. This Privacy Policy of hbh99 applies only to our own platform.

Policy Updates and Changes

hbh99 reserves the right to update this Privacy Policy when necessary. If there are any significant changes to the policy, we will notify you in the following ways:

• By displaying a notice through the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date on this page

If you continue to use the platform after a revised policy has been published, you will be considered to have given your consent to the new policy. You are therefore advised to review this page regularly.

Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. Any dispute relating to this policy will first be addressed through negotiation. If a resolution cannot be reached through negotiation, the appropriate legal process will be followed.

If any provision of this policy is declared unlawful or unenforceable by a court or regulatory authority, the remaining provisions will continue in full force and effect.